Order Hold & Cancellation

Ledger revised: 24 July 2026

1. Before the parcel leaves the vault

Request a hold or cancellation from Track & Support while the order status is still pre-dispatch. Prepaid amounts for approved cancellations return within 5–7 business days to the original rail.

2. After courier handoff

Once an AWB exists, the order follows the Returns & Credit Policy instead of cancellation. Refusing delivery without a vault-approved reason may forfeit COD fee recovery.

3. Vault-initiated holds

We may pause fulfilment for address validation, payment review, or stock correction. You will be notified at the account email on file.